Typical chips up to the size of a quarter are very repairable as long as the surface of the glass is reasonably smooth, not too crumbly from the impact. Larger than that is on a case by case basis.
Little Surface Nicks
We can typically repair crack lines up to 4-6″ in total length of damage, but are willing to attempt with reasonable success up to 8″ in length. We will not do cracks longer than 8″ as they often will just continue to spread due to the pressure on the glass and crack. Warranties for repairs are based on the damage to the glass, the technician will determine if a warranty will apply to your repair (in most cases under the sizes noted, size of a quarter or 4-6″ in length we will warranty).
A warranty means, if the repaired damage continues to spread, we will put some or all of the paid repair cost towards a replacement. We have a better than 90% success repair rate for repairs completed with our service.
Chips and cracks must be cool and completely dry for a good repair. If too hot, the resin will run out of the crack, and water and the resin do not mix. We will do our best to help you prepare your car for a cool/dry glass repair.
A repaired chip/crack may change in visibility with extreme hot or cold temperatures, this is a natural occurrence. Only if the crack lines start to grow again is the damage such that we may need to re-visit to assess.
Insurance and Repairs
With comprehensive coverage, most insurance companies will waive your deductible (large or small) to cover the cost of rock chip repairs, making it no out of pocket expense to you. That said, in most cases, not matter how many chips are on your window, they typically will only pay us for one repair, and even that is typically at a rate under the actual market value. Therefore, if we are billing insurance directly for repairs, for most insurance companies, we will only complete two rock chip repairs per insurance claim. If there are more than two chips to be completed, we ask the customer to pay the complete charge at the time of service and we will provide a paid receipt to submit for reimbursement. In most cases, the insurance company will reimburse you in full.
Presently, we provide All Mobile service for repairs and replacements. Though whenever possible, we are willing to extend our service area to complete repairs and replacements, we maintain a very strict service area for rock chip repairs. When scheduling, we will confirm timing and your location.